Customer understanding platform Chattermill closes $8m round

David Prior's picture

London startup Chattermill, which uses machine learning to gain scalable insights into customer feedback, has announced a $8million Series A funding round.

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015, Chattermill was borne out of their frustration that it took weeks for customer research to yield any quality insights - which would then be out of date by the time they reached decision-makers.

Clients using the platform include HelloFresh, Uber, Deliveroo and Zappos.

The investment will be used to expand the company’s offices in London and Berlin, with engineers, data scientists, enterprise sales and marketing experts being recruited now.

Dr Aji Ghose, former Head of Research & Analytics at Sky, has joined as VP of Data and Research.

The round was led by DN Capital and supported by Ventech and btov Partners with participation from Silicon Valley Bank and angels including Matt Price, Senior Vice President at Zendesk, and Nilan Peiris, VP Growth at Transferwise.

Dubov, CEO and co-founder of Chattermill, said: “Our mission is to help every business become truly customer-focused. Every decision made at every level of the organisation should be taken with the customer in mind if teams want to win in today’s experience economy.

“Today our solution is delivering detailed customer insights to hundreds of teams across the world in real time, and has already played a key part in improving customer experience for millions of customers of companies like Deliveroo, HelloFresh, Zappos, and Uber.”