BT to close more than 270 offices in biggest ever consolidation

Mark Johnson's picture
by Mark Johnson

UK telecoms giant BT said it plans to close down hundreds of office locations around the UK in it biggest ever consolidation of its real estate.

BT Group today revealed the first eight of the locations that will house its workplaces of the future as part of a three-to-five-year programme initially announced in May 2018 to improve and consolidate its workplaces across the UK.

‘The Better Workplace Programme’, though, will consolidate BT Group’s footprint of more than 300 locations to around 30, containing modern, future-fit buildings, including corporate offices, contact centres and specialist sites. 

It is the largest programme of its type in the UK, the company said in a statement. 

BT’s telephone exchanges will be retained by the Group.

Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Ipswich (Adastral Park), London and Manchester are the first towns and cities to be selected and will house a variety of the company’s operations. 

“This is a clear signal that BT is committed to the whole of the UK, with locations in all four countries and their capitals”, BT said in a statement. 

Though detailed plans of BT’s footprint in each location are still to be finalised, some existing BT buildings will be refurbished while others will see BT move into new offices.

Cost cutting

The move comes as BT seeks to cut £15bn in costs.

The company said that all eight locations will benefit from 5G coverage, announced on 22 May. Teams within the future-fit buildings will benefit from state-of-the-art mobile connectivity alongside the existing fibre connections.

“The Better Workplace Programme is about bringing our people together in brilliant spaces, and transforming the way we work,” BT Group chief executive Philip Jansen said. 

“Revealing these eight locations is just the first step; we have dedicated teams working on identifying the best buildings to move into and which ones to redesign for the future. 

“As a result of this programme, BT people will be housed in inspiring offices that are better for our business and better for our customers.”

As announced in May 2018, BT Group will also exit its St Paul’s headquarters in London and is currently identifying a new home for the business in the capital. Further details on ‘The Better Workplace Programme’ will be revealed in due course.

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