Customer service tech startup Dixa receives £10m funding

Dixa, a London and Copenhagen based startup focusing on customer service, has scooped £10million in a Series A funding round.

The funding was led by Project A Ventures together with the early investor SEED Capital.

Mads Fosselius, CEO at Dix, said: “The majority of products within the CRM and customer service space are static and siloed solutions covering only one channel very well – but not delivering a holistic customer and agent experience.

"I am proud and thrilled to see how not only our customers but also now investors, are embracing the Customer Friendship journey we have started. We are super stoked about what these opportunities allow us to develop in the coming years – from new features to further strengthening our brand.”

Dixa creates a real-time, channel-neutral cloud-based customer service platform including phone, chat, e-mail, and Facebook messenger.

The company was founded in 2015 by Jacob Vous Petersen and Mads Fosselius.

Dixa’s mission is to end bad customer service and empower customers and businesses to build stronger bonds. In 2018, Dixa was awarded the EY Entrepreneur of the Year title for Start-up of the Year in Denmark.