Customer service startup Dixa raises $36 million in funding

Charlie Spargo's picture
by Charlie Spargo

Copenhagen- and London-based startup Dixa, whose customer service platform promises to deliver the best customer and agent experiences, has closed a $36 million funding round, led by Notion Capital.

Existing investors Project A Ventures and Seed Capital also contributed to the fundraising sum.

Following the healthy investment, Dixa intends to strengthen the sales and marketing team at its London location and grow from 15 to 50 employees within six months. Dixa was founded in 2015 by Mads Blicher Fosselius, Jacob Vous Petersen, Jakob Nederby Nielsen, and Krisztian Tabori.

Its global launch was in January 2018, and Dixa now has 120 employees across its offices in Copenhagen; London; Berlin; Kyiv, Ukraine; and Lviv, Ukraine.

Less than a year ago, Dixa closed a funding round worth $14 million. It says it has taken on extra investment so soon afterwards due to rapid growth and demand from investors in the UK and USA.

Mads Fosselius, Co-founder and CEO of Dixa, said: “Notion Capital is the ‘go-to’ B2B SaaS investor in Europe, founded by experienced SaaS entrepreneurs with unique domain knowledge in the customer service software space, which is exactly what we were looking for from an investor. With their strong SaaS track record with Tradeshift, Mews, NewVoiceMedia, Paddle, Unbabel, and others, we feel that we’ve found the perfect partner."

Jos White, General Partner at Notion Capital, said: “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t be more excited to be investing in the company.”