Travel chaos as IT failure forces BA to cancel flights

Mark Johnson's picture
by Mark Johnson

British Airways has been forced to cancel or delay hundreds of flights leaving thousands stranded due to an IT systems failure.

The airline, which is celebrating its 100th birthday this month, was branded an "utter shambles" by passengers after the technology glitch left up to 15,000 travellers unable to board their flights.

So far, BA has been forced to cancel up to 100 flights and delay 200 more, the Daily Mail reported.

The IT failure affected travellers at Heathrow and Gatwick airports, as well as London City, Manchester, Newcastle, Edinburgh and other BA hubs in Britain, the Mail reported. 

Passengers across Europe as well as Japan, India, and the US were also hit. 

Irate travellers took to social media to vent their fury at the airline at being unable to travel to their holidays, weddings and business meetings.  

Software company director Matt Knopp tweeted: “BA... wtf!? Flight cancelled due to continuous system issues you seem totally inept to sort out for the past 3 years!! Get a f***ing grip! #BritishAirways” 


Embedded rich media on Twitter

Teri Hornstein posted a video to Twitter saying: “This is the line for customer service at 

@British_Airways at LHR. What a nightmare.”

Embedded rich media on Twitter

BA has apologised to passengers vis Twitter, saying: “We are very sorry to our customers for the disruption to their travel plans.

“We are working as quickly as possible to resolve a systems issue which has resulted in a number of cancellations and delays today.

“A number of flights continue to operate but we are advising customers to check for the latest flight information before coming to the airport, and to leave additional time.

“We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day”

The IT glitch, which the Mail reported was the third such issue in recent weeks, comes at the height of the summer holiday season.

BA has reportedly been dogged by IT problems since upgrading its systems in 2017 with the worst failures hitting up to 75,000 people and costing owner AIG around £80 million, the Mail reported.

This latest outage will doubtless weigh on the airline's efforts to celebrate its centenary year. The national carrier has been holding a raft of promotions and campaigns all year and is planning more in August, its centenary month.

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