British Gas launches boiler support via Google Home

Josh Hall's picture

British Gas has today launched a new service offering customers guidance for fixing their boiler via voice-activated Google Home.

Customers can ask "OK Google, talk to Boiler Support" in order to launch a voice-enabled troubleshooting service. The service will then guide the user through the most common boiler problems.

The service is also available from Google's Nest products, and through the Google Assistant on smartphones.

British Gas hopes that it will reduce callouts for easily-fixed problems, and will help customers maintain their boilers more effectively. The company says it receives 1.3 million callout requests every winter, but that many of those problems could be easily solved by the customer.

Jay Slaney, technical support engineer at British Gas said: "This service solves many of the common, but fixable, problems our engineers encounter all the time while visiting customer homes. We've used their knowledge, combined with the latest voice-recognition technology, to quickly narrow down any issue with your heating or hot water.

"There will still be times where a more complex problem requires a Gas Safe registered engineer to come and visit your home, but we wanted to create something that helped households do it themselves when that isn't necessary."