Salesforce expands China presence with Alibaba deal

Mark Johnson's picture

Global CRM software firm Salesforce has announced a strategic partnership with China e-commerce powerhouse Alibaba, which will make its products available in China.  

In a brief blog post on its website, Salesforce said that customer success is at the center of everything it does and that "more and more of our multinational customers are asking us to support them wherever they do business around the world."

Alibaba will become the exclusive provider of Salesforce to customers in mainland China, Hong Kong, Macau, and Taiwan, and Salesforce will become the exclusive enterprise CRM product suite sold by Alibaba.

Together, Salesforce and Alibaba will bring Salesforce’s CRM platform — including Sales Cloud, Service Cloud, Commerce Cloud, and Salesforce Platform — to customers in mainland China, Hong Kong, Macau, and Taiwan. 

Alibaba’s advanced, secure infrastructure and knowledge of these markets will empower our global customers with a solution that meets local business needs, Salesforce said. 

“We look forward to developing this partnership with Alibaba as we continue to drive success for companies around the world”, the company said in a statement.

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